Is my order eligible for return?
To be eligible for a return, return items must:
- be unused, unopened, and in the same condition that you received it. Return items must be in the original packaging. We inspect all items upon return and reserve the right to reject a return if there is evidence of product use or tampering AND
- be received back to us within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To keep our shipping costs low for all our customers, we only charge for one way shipping at checkout. Customers are responsible for return shipping costs. Shipping costs are non-refundable and there is a $5 restocking fee per item if your return is accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow up to 7 business days after receipt of your return for your notification email. In the case that a return is rejected, we can ship your item back to you for a shipping fee dependent on package weight. If your return is accepted, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
What if my order is not eligible for return?
We unfortunately cannot accept products back that have been opened or used or tampered with for sanitary reasons. If a product is not working for you, please consider gifting to a friend to avoid product waste.
Late or missing refunds
If you've received a refund confirmation from us but haven’t received a refund yet, first check with your financial institution or credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you receive a damaged or defective item, we can offer an exchange for the same item. Drop us a line at email@example.com so we can initiate the exchange. Please share an image of the damage or defect if possible.